Paving Direct Reviews – Legit or Scam? Everything You Need To Know

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  • Post published:February 9, 2024
  • Post category:Reviews

Paving Direct is one of the UK’s leading online retailers of paving and landscaping materials. With their wide selection of products, competitive prices, and free delivery, it’s easy to see why they are so popular.

But are they legit or a scam? Here, we’ll take an in-depth, unbiased look at Paving Direct based on customer reviews, company background, products, prices, and more.

Read on to find out if this company can be trusted for your next paving project.

Paving Direct Reviews – Overview

Paving Direct is the online store of Pavestone, a major UK importer and distributor of landscaping supplies operating out of their Burford Quarry headquarters. The company has been in business for over 20 years and offers a wide range of products, including:

  • Paving slabs – concrete, porcelain, natural stone
  • Block paving
  • Decking
  • Walling
  • Edging
  • Paving accessories – sealers, cleaners, grout

Paving Direct aims to provide quality landscaping materials at affordable prices to both residential and trade customers. They stock popular brands like Bradstone, Lithos, and Fired Earth but also have their own Pavestone range.

According to their website, Paving Direct’s values include exceptional customer service, fast delivery, top-quality products, and knowledgeable staff. They offer free delivery on orders over £50 and have a price match promise if you find the product cheaper elsewhere.

Paving Direct Reviews on Trustpilot

One of the best ways to gauge the reputation of an online company is by looking at independent customer reviews. Paving Direct has over 3000 reviews on Trustpilot, earning an ‘Excellent’ 4.5 out of 5-star overall rating. Here’s a summary:

  • 82% rate them as ‘Excellent’ 5 stars
  • 10% give 4 stars
  • 3% give 3 stars
  • 2% give 2 stars
  • 3% give 1 star

Positive reviews praise Paving Direct for their excellent customer service, low prices, and high quality products. Many customers are repeat buyers who were happy with their first purchase.

However, there are also some negative reviews reporting issues like damaged or faulty products, problems with delivery and difficulty contacting customer service. Problems seem to mainly relate to couriers rather than Paving Direct themselves.

Overall, Paving Direct scores very well on Trustpilot with most feedback being positive. They have an active Trustpilot account and respond professionally to any negative comments.

Analysis of Paving Direct Reviews

To better understand reviews of Paving Direct, we analysed a sample of 50 of the most recent Trustpilot reviews:

  • 86% were 5 star reviews
  • 8% were 4 star reviews
  • 4% were 1 star reviews
  • 2% were 2 star reviews

The most common compliments in positive reviews were:

  • Good prices and value for money
  • Helpful, polite customer service
  • Quick delivery times
  • High quality products
  • Items well packaged

The most common complaints in negative reviews were:

  • Items arriving damaged or broken
  • Delayed or missed delivery dates
  • Difficulty contacting customer services
  • Delivery company-related issues

While delivery issues appear to be the main problem mentioned, Paving Direct scores well on product quality, price, and customer service, according to most customers. They seem to promptly resolve any issues that are within their control.

Are Paving Direct Products Good Quality?

The majority of customers in Paving Direct reviews confirm the products are good quality and resemble product images online. Popular products like sandstone, porcelain, and concrete paving all receive consistently positive feedback.

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Brands stocked by Paving Direct, like Bradstone, Lithos, and London Stone, also have excellent reputations in the landscaping industry. Customers are pleased with how closely Paving Direct products match the higher prices and quality of these brands.

Paving Direct also manufactures its own Pavestone branded products. These score just as highly as other brands for quality and appear to offer very good value.

Negative product reviews relating to quality are generally quite rare. Some natural stone products like sandstone will naturally have more variation in colour and texture than man-made materials. Damage in transit also accounts for most products arriving faulty.

Overall, products from Paving Direct seem to offer very good quality for low prices based on customer reviews. Their range gives plenty of choice for different budgets and tastes.

Paving Direct Pricing & Value for Money

Affordable pricing is one of the biggest advantages of buying from Paving Direct, according to reviews. Their prices are very competitive compared to other online and offline landscaping retailers.

For example, a pack of grey concrete paving slabs retails for just £5.99 at Paving Direct but will cost £12.99 at Wickes and £15.99 at B&Q for a comparable product. That’s over 50% cheaper than Paving Direct for the same quality.

Similar values can be found across their range, from sandstone paving to porcelain tiles. Bulk project packs offer even better savings for large jobs. Sales and clearance deals also help keep costs down.

Customers widely report Paving Direct to offer excellent value across their range in reviews. Competitive pricing is clearly a priority for the company when sourcing and manufacturing its products.

Delivery Review of Paving Direct

Paving Direct offers free delivery on all products. Most standard orders arrive within 5 working days, but faster 1-2 day delivery is also available.

The main complaints in Paving Direct’s negative reviews relate to delivery issues. Missed deadlines, lack of communication, and problems with couriers are the most common problems cited.

However, the majority of reviews are positive about delivery time frames being met and products arriving undamaged. Paving Direct aims to deliver within the estimated time quoted and appears to achieve this in most cases.

It’s also worth noting Paving Direct uses third-party couriers for deliveries who are responsible for any transit issues. Problems can still be resolved with Paving Direct directly but are often beyond their control.

Overall, most customers seem happy with Paving Direct’s delivery time frames and service. Issues here are no more than average for a major online retailer.

Paving Direct Customer Service Review

Paving Direct scores very highly for customer service standards in online reviews. Their team is widely praised for being helpful, polite, and knowledgeable.

Positive reviews mention great experiences dealing with Paving Direct’s phone, email, and live chat support. They offer UK phone support six days per week.

The company actively responds and offers solutions for any negative feedback on Trustpilot, too. Issues seem to be promptly followed up and resolved in most cases.

There is a minority of poor reviews reporting difficulty contacting support or getting issues resolved. But Paving Direct’s customer service still appears better than average based on overwhelmingly positive feedback.

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Returns & Refunds Policy

Paving Direct offers a fair returns policy should any product be unsuitable or faulty. Unused items can be returned in original packaging within 14 days for refund or exchange.

If products arrive damaged, incorrect, or short from an order, they should notify Paving Direct within three days. Photographic evidence is required, and replacement items or refunds are promptly issued based on reviews.

For natural stone products, variation in color and texture is normal, so it may not be accepted as grounds for return if it matches the product image online. But, significant damage, defects, or differences would warrant a refund.

Reviews confirm Paving Direct honors its returns policy and promptly refunds or exchanges items as promised. They seem reasonable, accepting valid quality issues or faults outside of buyer’s remorse returns.

Ordering from Paving Direct

Paving Direct offers a simple ordering process through their website or over the phone. Customers can easily browse and purchase products with minimal steps involved.

Their website provides detailed product descriptions, images, sizes, and specifications. Orders can be tracked via courier tracking numbers provided after purchase.

By keeping the ordering process quick and simple, Paving Direct receives positive reviews for making shopping straightforward. Customer accounts also store order history and delivery addresses to speed up future purchases.

Pros of Buying from Paving Direct

Low prices – Very competitive pricing across their paving, walling, and decking ranges

Good quality – Products made from quality materials to British standards

Free, fast delivery – Free next-day or standard five-day delivery options

Great customer service – Helpful team offering phone, email, and live chat support

Smooth ordering – Easy to browse and purchase through their website

Price match promise – They’ll match any cheaper quote from competitors

Established company – Trading for over 20 years from their UK headquarters

Cons of Buying from Paving Direct

Delivery delays – Third party couriers sometimes cause order delays

Damage risk – There is a small chance of products arriving cracked or broken

Can’t see in person – Unable to view products first-hand before purchase

Large items – Bulky paving packs may be hard for some to handle

Natural stone variation – Inconsistent color and texture on some products

Paving Direct Verdict – Is it Legit or Scam

Based on overwhelmingly positive customer reviews, fair policies, and quality products, Paving Direct can be considered a highly reputable company to order from. They are certainly not a scam.

For anyone looking to purchase paving, decking, or landscaping supplies online in the UK, Paving Direct would be a recommended option to consider.

They offer an industry-leading combination of affordable pricing, excellent service, quick delivery, and top-brand products that most customers are very satisfied with.

Negative experiences appear rare and are promptly resolved in most cases. Some delivery hiccups can occur using third-party couriers but are beyond Paving Direct’s control.

Minor issues aside, Paving Direct proves itself as a trusted online retailer that offers great value and service for landscaping projects. Their reputation continues to go from strength to strength based on exceptional customer feedback.

Frequently Asked Questions

Is Paving Direct legit?

Yes, Paving Direct is a legitimate and reputable online retailer operating for over 20 years in the paving and landscaping supplies industry. They can safely be trusted based on overwhelmingly positive customer reviews.

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Is Paving Direct cheap?

Yes, Paving Direct offers very competitively priced paving and landscaping products online. Customers widely report them to offer great value for money versus other leading brands.

Does Paving Direct offer free delivery?

Yes, Paving Direct offers free next-day or standard delivery throughout most of the UK. There are no minimum order values to qualify for free delivery.

What payment methods does Paving Direct accept?

Paving Direct accepts Visa, Mastercard, Maestro, PayPal, and bank transfer payments on their website. Offline payments can also be taken via cheque or BACS.

Does Paving Direct sell fake products?

No, there are no reports of Paving Direct selling fake or counterfeit products. All reviews confirm their paving ranges are authentic and made to British quality standards.

Is Paving Direct VAT registered?

Yes, Paving Direct is a VAT-registered company. Their VAT number is 801211891.

How long does Paving Direct delivery take?

Paving Direct offers next-day express or standard delivery, which takes 3-5 working days. Large items may take slightly longer, at 5-7 days. UK delivery is free.

What happens if Paving Direct products are damaged?

Paving Direct asks customers to notify them of any damaged products within 3 days of delivery. They will arrange replacement items or refunds when issues are reported.

Can I return products to Paving Direct?

Yes, Paving Direct allows unused items to be returned within 14 days under their buyer’s remorse policy. Products must be in original packaging.

Does Paving Direct call before delivery?

Paving Direct’s delivery partners will aim to call ahead on the morning of delivery with an estimated arrival time. However, this may not always be possible.

How do I contact Paving Direct?

Paving Direct can be contacted by phone on 01993 608824 or via their online contact form. Live chat and email support are also available.

Conclusion

In summary, Paving Direct appears to be a highly reputable online retailer of paving and landscaping supplies based on extensive customer feedback.

They offer great prices on quality products with excellent customer service in most cases. Minor delivery issues can occasionally occur but are swiftly resolved.

While no company is perfect, Paving Direct proves itself as a trusted brand that provides an excellent overall customer experience for the vast majority of buyers. They are recommended for any UK paving project.

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