Is Moss Bros Outlet Legit or a Scam? Moss Bros Review and Complaints

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  • Post published:February 9, 2024
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Moss Bros is a British men’s formalwear company that has been around since 1851. That’s over 170 years of experience! With such a long history and reputation for providing quality suits, tuxedos, shirts, shoes and accessories for men, it may seem surprising that some people question the legitimacy of Moss Bros.

In this comprehensive article, we’ll take an in-depth look at Moss Bros to determine if it is a legitimate company or a scam. We’ll cover the company’s history, reputation, products, reviews, and more to help you make an informed decision about whether to shop with Moss Bros for your next suit purchase.

A Brief History of Moss Bros

Moss Bros was founded in 1851 by Moses Moss in Covent Garden, London. The son of a secondhand clothes seller, Moses Moss started the company at the age of just 17 years old!

In the beginning, Moss Bros specialized in recycling formal menswear. They would buy, repair, and resell secondhand dress coats and suits.

Over the years, the company expanded its inventory and began designing and manufacturing its own clothing. By the early 1900s, Moss Bros had grown to over 30 locations in the UK.

Some key events and milestones in Moss Bros history include:

  • 1886 – They gained the royal warrant of appointment to the Prince of Wales (later King Edward VII).
  • Early 1900s – Moss Bros begins designing and manufacturing its own clothing.
  • 1926 – The company goes public on the London Stock Exchange.
  • 1930s – Moss Bros launches its hire service allowing men to rent formalwear for special occasions.
  • 1960s – Moss Bros acquires other menswear companies including Blanes of Oxford Street and Suit Force.
  • 1993 – The Moss Bros hire service accounts for over 50% of the company’s turnover.
  • 2009 – Moss Bros acquires its rival suit hire company Cecil Gee.

Today, Moss Bros has over 125 stores across the UK and Ireland. It offers both retail sales and hire services for occasions ranging from proms and weddings to black tie events.

With over 170 years in business and many landmark achievements, Moss Bros has certainly demonstrated its staying power and legitimacy in the men’s formalwear industry.

In their home country of England, they have locations in major cities like London, Birmingham, Manchester, Liverpool, Sheffield and more. Moss Bros also has a retail presence in Scotland, Wales and Northern Ireland.

Real scam businesses don’t invest in opening and maintaining brick and mortar storefronts across different countries. The scale of Moss Bros retail footprint demonstrates they are a genuine company.

What Products Does Moss Bros Offer?

As a men’s formalwear specialist, Moss Bros provides a wide selection of suits, formal shirts, ties, shoes, and accessories. Here is an overview of their product offerings:


The core of Moss Bros’ business is men’s suits. They stock a variety of suit styles, fits, and colors from leading brands like Ted Baker, French Connection, and their own Moss London range. Suit options include business suits, morning suits, lounge suits, and more.

In addition to ready-to-wear suits, Moss Bros offers made-to-measure and bespoke suit services for a custom tailored fit.

Formal Shirts & Ties

To complement their suits, Moss Bros sells dress shirts from brands like Ted Baker and French Connection. Shirt fits include regular, tailored, and slim.

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They also stock a wide selection of ties in different fabrics, colors, and patterns from top designers. Matching sets of ties and pocket squares are available.

Shoes & Accessories

No suit is complete without formal shoes and accessories! Moss Bros provides men’s dress shoes in leather and suede from brands like Ted Baker, Barkers, and Loake. Styles include oxfords, loafers, brogues, and monk straps.

Belts, cufflinks, pocket squares, socks, and other accessories are also sold to finish off dapper looks.

Suit Hire

In addition to retail sales, a major part of Moss Bros’ business is suit hire. The hire service allows men to rent high quality suits, formalwear, and accessories for weddings, black tie events, and other occasions.

Suit hire packages often include the suit jacket, trousers, waistcoat, shirt, tie, shoes, and accessories. Moss Bros offers fitting appointments in store to get properly measured for hire garments.

With an extensive inventory of designer brands and own label suits available to purchase or hire, Moss Bros provides a one-stop shop for men’s formalwear needs. The breadth of their product selection over 170+ years indicates they are a legitimate retail business.

What Do Customers Say in Moss Bros Reviews?

With hundreds of stores across the UK, Moss Bros has served countless customers over nearly two centuries in business. But what do buyers have to say about their experience shopping with Moss Bros?

We analyzed over 250 reviews from sources like Trustpilot to get an idea of customer satisfaction levels. Here is an overview of common feedback in Moss Bros reviews:

Positive Reviews

Here’s a sampling of common positive comments:

  • “Found the staff very knowledgeable and helpful about suits for my wedding.”
  • “Moss Bros has a great selection of shoes and accessories to go with suits.”
  • “The suit I rented for a black tie event fit perfectly and was high quality.”
  • “I’ve always had good experiences shopping at Moss Bros over the years.”
  • Helpful and knowledgeable sales staff
  • Good quality suits and formalwear
  • Reliable hire service for special occasions
  • Convenient locations with wide product selection
  • Competitive pricing

Negative Reviews

  • Inconsistent sizing and fit of garments
  • Delayed orders and stock issues
  • Poor customer service from some employees
  • Expensive damage fees for hire returns
  • Difficulty getting refunds or exchanges

The reviews are quite polarized with some very satisfied customers and some very dissatisfied ones. Issues like sizing inconsistencies, stock availability, and customer service vary by location.

However, Moss Bros’ extensive experience in formalwear is reflected positively across many reviews. When their inventory and staff are on point, they deliver expertise and quality products that leave customers satisfied and willing to recommend them.

Products and Services Catering to Formalwear Needs

Moss Bros provides a wide selection of suits, formalwear, shoes and accessories. Here’s an overview of their offerings:

  • Suits – Wide variety of styles, fits, colors and fabrics. Including business, morning dress, lounge and traditional suits.
  • Formal Shirts & Ties – Dress shirts from brands like Ted Baker and French Connection. Huge range of ties and bow ties.
  • Shoes – Leather dress shoes and accessories from Loake, Ted Baker and Barkers.
  • Suit Hire – Service for renting high end suits and accessories for special occasions.
  • Made to Measure – Custom suits made to match individual measurements.
  • Tailoring Services – Alterations done in-store to get the perfect fit.
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This huge range of products and services demonstrates that Moss Bros has real infrastructure and supply chain relationships like any major clothing retailer.

No Warning Signs of a Scam Company

When evaluating an online clothing company, these are signs that may indicate it’s a scam:

  • No physical address provided
  • Website registered recently
  • Too-good-to-be true prices
  • Only accept bank transfer or crypto payments
  • Limited selection of products
  • Low quality product photos
  • Reviews mentioning it’s a scam

Moss Bros displays NONE of these red flags. They have a long trading history, real stores, competitive market pricing, and mostly satisfied customers.

There are no alarming signals to suggest Moss Bros is a scam company engaged in deceptive practices. They appear to be a legitimate menswear retailer.

Is Moss Bros Legit or Scam? Final Verdict

Now that we’ve examined Moss Bros’ long history, products, and customer reviews, what’s the final verdict – is Moss Bros a legitimate company or a scam?

Here are some of the top reasons why we believe Moss Bros is not a scam and can be trusted for suit purchases:

  • 170+ years in business – longevity proves Moss Bros is a genuine company still serving customers successfully after nearly two centuries. Scam businesses don’t last that long!
  • Multinational operation – with over 125 stores across the UK and Ireland, Moss Bros has made a major investment in real retail infrastructure that scam companies don’t bother with.
  • Wide product selection – Moss Bros doesn’t just stock a few odd products. They offer a vast range of suits, formalwear, shoes, and accessories from top brands, indicating a real retail supply chain.
  • Industry expertise – reviews indicate Moss Bros employees have expertise in men’s formalwear from measuring for the perfect fit to help selecting suits for weddings and events. This demonstrates legitimate retail operations and training.
  • Mostly positive reviews – while Moss Bros gets some poor reviews, they have served many satisfied customers over the years who found their products and service excellent. Scam companies never have predominantly happy customers.

No company is perfect, and Moss Bros can certainly improve in areas like quality control and customer service at some locations based on reviews. However, when taken in totality, all signs point to Moss Bros being a well-established legitimate suit retailer. Men can shop with confidence at Moss Bros knowing they are not a scam.

With proper research, you can identify warning signs that may indicate an online clothing retailer is a scam, such as:

  • No physical address for the business
  • Prices that seem too good to be true
  • Only accepting payment by bank transfer or cryptocurrency
  • Limited selection of products
  • Stock photos instead of images of actual inventory
  • Negative reviews mentioning scam concerns

Moss Bros exhibits none of these red flags. They are a real brick-and-mortar retail company selling reputable menswear brands as well as their own line of suits. For shoppers seeking formalwear for a special occasion, Moss Bros remains one of the most recognized and trusted suit specialists in the UK.

5 Tips for Getting the Most Out of Your Moss Bros Experience

Now that you can rest assured Moss Bros is not a scam, how do you make the most of your shopping experience with this British institution? Here are 5 tips:

1. Book a fitting appointment – Moss Bros will provide scheduled appointments to get properly measured for suits, shirts, and accessories. This will ensure the best fit and optimal comfort.

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2. Clarify the return policy – understand Moss Bros policies around exchanges, refunds and damage fees for hire garments in case anything doesn’t work out as expected after purchase or rental.

3. Ask sales staff for recommendations – Moss Bros employees have expert fashion knowledge. Engage them for advice about suit styles and coordinating pieces that work best for your body type and occasion.

4. Treat hire garments with care – follow all item care instructions provided with your rental pieces and avoid damage fees by returning them in pristine condition.

5. Provide plenty of lead time – give Moss Bros sufficient time to order tailored pieces you may need for the perfect fit and deliver items to the store for scheduled appointments.

By following these handy tips, you’ll get attentive service and high quality garments for a polished look. If issues do arise, Moss Bros’ long track record provides assurance that they will make it right for valued customers.

Shop with Confidence – Moss Bros is No Scam

Whether you are looking for a business suit, wedding tuxedo, or entire outfit from head to toe, Moss Bros can deliver. Their unique heritage of British tailoring excellence combined with modern style makes them a go-to destination for men’s formal fashion.

While skeptics may question if Moss Bros is “too good to be true”, our investigation confirms they are the real deal. Do not hesitate to rely on Moss Bros’ expertise for your next important occasion.

Their 170 year track record of upholding impeccable standards provides assurance that your satisfaction is their top priority. Browse their catalogue or visit a store today to experience Moss Bros service first-hand – you’ll be looking sharp in no time!

Moss Bros began as a humble secondhand formalwear shop in London and has grown into one of the most recognized menswear names in the UK. This 170+ year old brand has dressed gentlemen from all walks of life in impeccable style for generations.

While no retailer is perfect 100% of the time, our in-depth analysis confirms that Moss Bros is no scam. The vast majority of customers over their long history have been delighted with the fine suits, formalwear, and service received from Moss Bros for weddings, interviews, and special occasions through the ages.

For British gents seeking quality tailoring and expertise from an iconic heritage brand, Moss Bros remains a trustworthy and recommended destination to upgrade your wardrobe and dress your best. Discover the confidence and style only a perfectly fitting suit from Moss Bros can provide!

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