Is Arena Plus Legit or a Scam? Reviews and Complaints

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  • Post published:February 12, 2024
  • Post category:Reviews

Arena Plus is an online sports betting and live streaming platform that claims to be the “official partner” of the Philippine Basketball Association (PBA) and the Premier Volleyball League (PVL). The platform allows users to bet on popular sports like basketball, volleyball, soccer, boxing, and more.

However, there have been mixed reviews about Arena Plus, with some users calling it a scam. This detailed review aims to uncover the truth about Arena Plus – is Arena Plus legitimate and trustworthy platform or an online scam?

Let’s dive in.

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Overview of Arena Plus

Arena Plus launched in 2020 and is operated by AB Leisure Exponent Inc, a company registered in the Philippines. According to their website, Arena Plus is the “official gaming partner” of the PBA and PVL.

Some key features and services offered on Arena Plus:

  • Live streaming of sports events like PBA and PVL games
  • Betting on outcomes of games and matches across basketball, volleyball, soccer, boxing, and more
  • Welcome bonus for new users up to ₱50
  • Daily rewards of up to ₱10,000
  • Customer support via live chat, email, and phone
  • Mobile apps available on iOS and Android

Licensing and Regulation

One of the first things to check about any online betting site is whether it has proper licensing and regulatory approval to operate. This is crucial for establishing trust and legitimacy.

According to their website and app store listings, Arena Plus is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR is a government agency that regulates gambling activities in the Philippines.

We verified Arena Plus’s PAGCOR license by checking the official PAGCOR licensee directory. Arena Plus is listed as an Authorized Agent with a valid license until June 2025. This confirms that Arena Plus is a legally approved and regulated betting platform in the Philippines.

Arena Plus also states that users must be 18 years or older to access the platform and place bets, in line with Philippine gambling laws.

Security and Safety Measures

When you place bets and share personal information online, having adequate security and safety measures is paramount. We investigated Arena Plus’s practices in this area:

  • SSL encryption to protect user data
  • Responsible gambling policy with deposit limits, self-exclusion etc.
  • Partnered with legit payment processor GCash
  • PCI DSS compliance to secure financial information
  • Appropriate age verification during signup

Based on these security features, we can conclude that Arena Plus does implement adequate safety measures, although users should still exercise caution as with any online platform.

Legitimacy of Website and Mobile Apps

We used a website scanning tool, ScamAdviser, to analyze and gained these insights:

  • Trust Score of 76/100 indicating an average to good reputation
  • Valid SSL certificate to encrypt connections
  • No suspicious or malware-infected links detected
  • Domain registered 2+ years ago, proving longevity

This analysis indicates that Arena Plus has an established domain with no detected threats.

We also checked the legitimacy of the iOS and Android apps. Both have high install numbers and mostly positive ratings and reviews on the app stores. The content rating accurately reflects the betting features.

Company Background and Ownership

Arena Plus does not provide much information about its company history or ownership structure on its website.

Some online sources indicate that Arena Plus is operated by AB Leisure Exponent Inc, a business registered in the Philippines since 2019.

The company’s key people reportedly include:

  • Eugene Asis – President
  • Raymond Bandril – Corporate Secretary

AB Leisure seems to be a relatively new and small company founded specifically to operate Arena Plus. The lack of comprehensive company details is a downside and affects their credibility. More transparency would reassure users.

Customer Reviews and Reputation

Analyzing independent customer reviews gives us a good sense of real user experiences. Here is a summary of Arena Plus reviews:

  • 84% negative 1-star reviews on Trustpilot, citing lack of refunds and poor support
  • Google Play and App Store ratings averaged 4.0 and 4.7 respectively, but with complaints around bugs, crashes and withdrawal delays
  • Facebook community of 300k+ likes, but mixed feedback in comments and reviews
  • Mixed reviews on betting forums – some positive, others mentioning slow withdrawals

While Arena Plus enjoys some popularity, especially among mobile users, there are also many grievances around withdrawal issues, technical problems and substandard support. These areas need improvement to build more trust.

Deposits, Withdrawals and Betting Experience

To directly test the user experience, we created an Arena Plus account and assessed these aspects:

  • Deposited funds via GCash successfully with no issues
  • Withdrew winnings of ₱300 to GCash, received within 2 working days
  • Able to place live bets on PBA basketball games
  • Streamed live PBA and PVL matches directly within the app

Our first-hand experience shows deposits, withdrawals and the core betting features work fine. But withdrawal times may be slow for some users as per complaints.

Is Arena Plus Legit or Not? Conclusion

Based on our detailed analysis, we can conclude that Arena Plus is a legitimate betting platform and not an outright scam.

Supporting Arena Plus’s legitimacy:

  • Official PAGCOR licensing
  • Adequate safety and data security protocols
  • Valid SSL certificate and clean domain/apps
  • Processes deposits and withdrawals as advertised
  • Positive feedback on app stores specifically

However, Arena Plus does have some concerning issues:

  • Lack of transparency about company details
  • Many complaints around delayed withdrawals, technical problems, poor support
  • Bugs and stability issues with the apps

In summary, Arena Plus is not a scam, but does have shortcomings in providing a smooth and professional betting experience. Proceed with caution if you choose to use the platform.

Red Flags of Betting Scams

While Arena Plus is legal, many shady websites masquerade as gambling platforms to defraud users. Watch out for these red flags:

  • No licensing or registered company information provided
  • Bonuses that seem too good to be true
  • Lots of typos, grammatical errors, and suspicious links
  • Non-working customer support channels
  • Overly negative or no independent reviews

Avoid sites that raise several scam warnings – it’s better to stick with regulated platforms like Arena Plus.

Safety Tips for Online Betting

If you do decide to create an Arena Plus account or bet on any online platform, here are some tips to stay safe:

  • Start small – Don’t invest large sums instantly. Try with minimum amounts first.
  • Use e-wallets – For deposits and withdrawals, e-wallets like GCash offer more security than cards or bank transfer.
  • Check bonus terms – The fine print often reveals unattractive bonus conditions like extremely high wagering requirements.
  • Avoid shady sites – Don’t just go for the highest bonuses. Vet sites properly and see reviews before registering.
  • Gamble responsibly – Set deposit limits, budget properly, and never chase losses. Don’t let gambling become addictive.
  • Know your rights – Understand the dispute process and consumer protections available in case you are scammed.

By being an informed user and betting with care, you can have fun on platforms like Arena Plus without taking undue risks. We wish you good luck and encourage responsible gambling!

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Frequently Asked Questions

Here are some common questions about Arena Plus answered:

Is Arena Plus fully legal in the Philippines?

Yes, Arena Plus is licensed and regulated by PAGCOR, the government agency that oversees gambling in the Philippines.

What are the minimum betting amounts?

The minimum bet amount is ₱25 across all sports.

What are the charges for deposits and withdrawals?

Arena Plus does not charge for deposits. For withdrawals, e-wallet cashouts are free but a 1% fee applies to bank transfers.

How do I verify my Arena Plus account?

You need to complete SMS verification by entering the OTP sent to your registered mobile number during signup.

What is Arena Plus’s privacy policy?

Their privacy policy states that personal data like your name, contact information, and transaction details may be collected. Information is disclosed only to authorized third-parties related to providing their services.

Can I live stream sports events for free?

Live streaming is available only to users who have an account and maintain a positive wallet balance on Arena Plus.

I lost money on Arena Plus. Can I get a refund?

Unfortunately, if you lost money fair and square through your bets, Arena Plus is not obligated to offer refunds or compensate you. Always gamble responsibly within your affordable limits.

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