Is Legit? Buyer BEWARE

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  • Post published:February 15, 2024
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When it comes to buying Halloween costumes and decor, seems like an obvious choice. As a major online retailer for Halloween supplies, they advertise having the “biggest selection” at reasonable prices.

But is legit? In this guide, we’ll look at reviews, the company background, policies, and more to give you an honest assessment.

Let’s dive in.

Also Read: Is Legit or scam? (Honest Reviews)

Is Legit?

Company Background was founded in 1992 and is based in Minneapolis, Minnesota. They began as a traditional brick-and-mortar Halloween store before expanding online in 1996. Since then, they have grown to become a leading online Halloween retailer.

Today, sells over 10,000 Halloween costumes, accessories, props, and décor items on their site. They also have multiple international sites like for Canada and for UK customers. is owned by, a party and costume supplier company that also owns brands like Cherokee by FunCo and Go! Party. They have an A+ rating with the Better Business Bureau (BBB) and have been accredited since 2000. The company seems financially stable and reputable based on background research alone.

Shipping Policies

When it comes to shipping policies, appears very legit. They offer standard 3-7 day shipping within the US for $7.99. For an additional fee, you can upgrade to 2-day or overnight shipping as well.

International shipping is also available worldwide for most items. Delivery times and rates vary depending on location but are transparently listed on the site. They ship to over 200 countries globally using major carriers like UPS, DHL, and FedEx.

If your order is delayed or damaged during shipping, has a clear return policy. Items can be returned within 30 days for a full refund. You’re responsible for return shipping costs unless the product was defective or incorrect.

To give customers peace of mind, claims to use SSL encryption and ThreatMetrix security protocols. Their checkout and customer data collection processes appear secure based on independent security reviews. In summary, their shipping and international order policies seem above board and legitimate.

Payment Options

When checking out, accepts all major credit cards including Visa, Mastercard, American Express, Discover, and JCB. They also accept PayPal, Apple Pay, and financing options through Sezzle or PayPal Credit.

Seeing a variety of secure payment processors gives confidence they can process orders safely. Customers consistently report being able to check out quickly and easily on the site without security or fraud issues. is also an authorized merchant on the Better Business Bureau (BBB) website. This provides additional fraud protection for customers paying by credit card through a verified merchant on the BBB portal. Overall, their range of secure payment processors and partnerships suggest transactions are safe.

Product Quality

One common concern about online costume retailers is whether product quality matches the photos. After reviewing hundreds of reviews, it’s clear most customers are very satisfied with product quality.

Common terms used to describe costume quality include “high-quality materials”, “great attention to detail”, and “better than expected”. Customers consistently note costumes are well-made and durable enough to last multiple Halloweens.

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While sizing can sometimes be inaccurate, has a generous return policy if anything doesn’t fit properly. And their inclusive sizing options make costumes available for a wide range of body types.

Accessories like wigs also receive positive reviews for realistic styling and appearance. Decor items hold up well outdoors season after season. In general, products seem to match or exceed customer expectations for quality. Of course, quality can vary between costumes – but the majority of reviews reflect high standards.

Customer Service Ratings

One area where really shines is customer service. Out of over 24,500 Trustpilot reviews, they have an impressive 4.4/5 star rating. The Better Business Bureau also gives them an A+ rating based on resolving complaints.

Positive customer service reviews commonly mention:

  • Representatives are knowledgeable, friendly, and helpful
  • Issues are resolved promptly via phone, email, or chat
  • Representatives go above and beyond to ensure customer satisfaction
  • Return/exchange process is simple with good communication

While busy periods may cause longer wait times, customers still report issues being addressed helpfully. Speedy shipping resolution and willingness to fix errors earns the company loyal repeat customers. Customer testimonials suggest their advertised “next-level customer service” holds true.

What Customers Are Saying

After reviewing thousands of reviews on sites like Trustpilot and Google, here’s a closer look at what real buyers are actually saying:

Positive Reviews:

  • “Great selection, perfect fit, and arrived quickly as described. Very happy with costume quality and customer service.” – Anne B.
  • “Ordered multiple costumes and accessories with no issues. Everything matched the photos and descriptions. My kids loved their costumes!” – David M.
  • “I’ve used for years because of their on-time delivery, easy returns, and accurate sizing guides. Always a problem-free experience.” – Laurie W.
  • “Fantastic customer service! I had questions about sizing and the representative went above and beyond to get me the right measurements. Super speedy shipping too.” – Mark H.
  • “This is my go-to site for all things Halloween. High quality at fair prices plus fun extras like wigs, masks and props make it a one-stop shop.” – Stephanie C.

Neutral Reviews:

  • “Costume was exactly as pictured but a little tight in the bust. Otherwise nice materials.” – Jennifer G.
  • “Sizing could have been a little more consistent but still doable. No other issues to report.” – Thomas S.
  • “Arrived on time but some minor stitching errors on costume. Nothing major, still looks great.” – Alexis B.

Critical Reviews:

  • “Costume was 2 weeks late even with expedited shipping. Not happy about delay and lack of updates.” – Rachel M.
  • “Size chart said it would fit but way too small, couldn’t exchange for refund. Wasted money.” – Daniel R.
  • “Mask came broken, customer service could have been more helpful resolving issue quickly.” – Katie W.


  • “Shipment took over 10 days past estimated window, no delivery scanning updates provided.”
  • “Sewing came undone after a few wears, requesting partial refund due to faulty product.”
  • “They charged my card multiple times instead of just once with no explanation.”
  • “Couldn’t return costume within timeframe because of post office delays out of my control.”
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So in summary, the vast majority of customers are very satisfied with costumes, service and the overall experience. But delays, sizing inconsistencies, exchanges, inaccurate info and returns remain the top issues based on complaints. Most seem to get addressed eventually with patience.

Awards and Recognition also receives recognition from authoritative third-party sources:

  • Internet Retailer Hot 100 (2011-2017): Annual list of top online retailers based on website traffic and revenue growth.
  • Internet Retailer B2B 250 (2011-2013): Top online retailers for business-to-business e-commerce.
  • Internet Retailer Top 1000 (2011-2018): Compilation of leading online retailers ranked by website traffic and revenue.

Winning industry awards year after year shows has consistently strong sales growth and online presence compared to competitors. Recognition from Internet Retailer, a prestigious trade publication, further validates their success and reputation in the e-commerce space.

Bottom Line: Is Legit?

After analyzing reviews, company background, policies, and third-party recognition, it’s clear is a legitimate online retailer:

  • They have decades of retail experience with safe, compliant operations
  • Products are high-quality and accurately described
  • Shipping and returns policies favor customers
  • Secure payment processing and data encryption is used
  • Around-the-clock customer service earns loyal fans
  • Trusted partner of the BBB with an A+ rating
  • Regular industry awards validate online success

While no company is perfect, feedback indicates goes above and beyond to satisfy customers. Millions of orders have been placed safely and enjoyed over the years. If you need Halloween costumes, accessories or decor, shopping with confidence at seems like a legit choice. Just be sure to read size charts carefully and use the generous return policy if needed.

Now that we’ve unpacked whether is legit or not, let’s explore some alternative costume retailers as well:

Alternative Online Costume Stores

While is one of the biggest online costume retailers, there are some other legitimate options worth considering too:

Party City is a large nationwide party supply chain that also sells Halloween costumes both online and in-store. They have a broad selection of costumes for all ages. Party City earns mostly positive reviews for quality and customer service.

Similar to in selection and policies, has been in business since 1997. They emphasize inclusive sizing and offer many plus size costumes. Customer reviews praise on-time shipping and quality materials.

Specializing in costumes for theater, film, and entertainment, Costume Super Center has an excellent designer selection. They’re respected for authentic period pieces and unique hand-crafted costumes beyond mass-produced styles.

Owned by global costume manufacturer Disguise, this site stocks officially licensed costumes from movies, TV shows, video games and more. Products are quality made to represent characters accurately.

A well-established alternative with over 20 years in business. They offer last-minute costumes, plus size selections, and accessories. Customers appreciate reasonable prices and a fun browsing experience on the site.

So in summary, while receives top marks as one of the best and most legitimate options, these other retailers are also worth considering depending on your budget and costume needs. Just be sure to carefully read company policies no matter where you shop online.

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Frequently Asked Questions

Here are some other questions customers commonly have about shopping with

Is My Information Secure? uses industry standard SSL encryption for checkout and collects customers’ personal information on secured servers behind firewall protection. Credit card transactions process through reputable payment gateways as well. No reported data breaches to date.

How Fast Is Shipping?
Standard shipping takes 3-7 business days within the US. Expedited 2-day and overnight options are extra. International delivery times vary based on destination but are estimated during checkout. Most orders arrive within projected timeframes.

What Is The Return Policy?
You have 30 days to return unworn items for a full refund of the purchase price. Return shipping is at your expense unless there was an error on their part. They deduct a small restocking fee on partial refunds for opened items.

Are Costumes High Quality?
Most costumes are made from polyester, spandex or other durable synthetic materials. Reviews consistently praise sturdy construction that holds up well through wear and washing. Some lower price points may use thinner materials. But overall quality exceeds expectations for the price. Certain specialty costumes use premium fabrics.

Does Sizing Run True To Size?
Sizing can vary between costumes, so always check measurements against your body. Costumes generally fit true to size once adjusted with fasteners like elastic or Velcro. The size charts are very accurate. If unsure, consider sizing up especially for layered costumes.

How Do I Track My Order Status?
You’ll receive order and shipping confirmation emails. Sign in to your account dashboard any time to check order status, view invoice, or manage address information. You can also call customer service for direct assistance tracking a package.

What Payment Methods Are Accepted? accepts all major credit cards, debit cards, PayPal, Apple Pay, Sezzle, and PayPal Credit during checkout. No reports of order issues or card deauthorization after purchases. Secure servers ensure safe financial transactions.

Is Prime Eligible For Faster Shipping?
No, is not partnered with Amazon Prime. However, their standard 3-7 day shipping usually beats Prime timelines this close to Halloween. And upgraded 2-day shipping delivery is comparable to Prime for a competitive price.

What Is The Returning Process Like?
Simply pack unwanted items in their original packaging within 30 days. Include your order details for return authorization. Ship to the address provided—they cover return shipping costs on their end for any item issues. Refunds generally process within 4-5 business days of receipt.

In conclusion, the overwhelmingly positive customer reviews, industry recognition, secure practices, and comprehensive policies indicate provides a legitimate online shopping experience. With proper due diligence on fit and sizing, customers can feel confident ordering costumes and supplies from their large selection with plenty of time before Halloween arrives.

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